Find quick answers to your burning questions below...
General
• I was looking for The Going Green Store.
• Where are you located? Can I come pick something up?
• How can I learn more about your products?
• Why are you different from the larger restaurant supply distributors?
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• I am local & expecting you to deliver. When will my delivery be?
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
Shipping and Delivery
• I am in Ohio and I would like you to deliver to me.
• The item I want says "Shipping Not Available."
• Why does it cost so much to ship?
• Why don't you offer free shipping?
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• I'd like to make the switch to eco-friendly serviceware, but it's just so expensive.
• When will my credit card be charged?
Composting & Recycling
• How can I compost my compostable products?
• Commercial composting isn't available in my area, so why should I care?
• Can I recycle PLA?
Products
• I'm looking for a product that I don't see listed here. Can you help me?
• What's disposable "serviceware"?
• Bagasse? PLA? I don't know what these materials are.
• I'm looking for "BPI Certified" for a Zero Waste event - what does that mean?
• Help! My PLA melted.
Additional Support
• Can you come speak to my group about environmental issues or what you do?
• Can you help my business, organization or event to "go green"? We need advice.
• I'd like to request product samples.
• How do I contact you?