Find quick answers to your burning questions below...
I was looking for The Going Green Store.
Where are you located? Can I come pick something up?
How can I learn more about your products?
Why are you different from the larger restaurant supply distributors?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
I am local & expecting you to deliver. When will my delivery be?
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Delivery
I am in Ohio and I would like you to deliver to me.
The item I want says "Shipping Not Available."
Why does it cost so much to ship?
Why don't you offer free shipping?
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
I'd like to make the switch to eco-friendly serviceware, but it's just so expensive.
When will my credit card be charged?
Composting & Recycling
How can I compost my compostable products?
Commercial composting isn't available in my area, so why should I care?
Can I recycle PLA?
I'm looking for a product that I don't see listed here. Can you help me?
What's disposable "serviceware"?
Bagasse? PLA? I don't know what these materials are.
I'm looking for "BPI Certified" for a Zero Waste event - what does that mean?
Help! My PLA melted.
Additional Support
Can you come speak to my group about environmental issues or what you do?
Can you help my business, organization or event to "go green"? We need advice.
I'd like to request product samples.
How do I contact you?